FAQ

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Frequently asked questions

What are SVI Bags?

SVI Bags is a modern lifestyle brand offering everyday bags designed for style, utility, and comfort. Our products include totes, slings, crossbodies, mini bags and work bags thoughtfully crafted for daily use.

Are your bags made of genuine leather?

We use genuine leather that is crafted using a leather handloom machine and durable fabrics in all our designs. Each product page clearly mentions the material used.

How do I place an order?

Simply choose your product, select the color/variant, and proceed to checkout. You can pay using secure online payment options available on the website.

Do you offer Cash on Delivery (COD)?

Yes- Cash on Delivery is available.

How long will my order take to arrive?

Orders are usually processed within 1–3 working days and delivered within 14 working days, depending on your location. You will receive tracking details to your email/SMS once shipped.

What is your return/exchange policy?

We offer:

  • Exchanges for only manufacturing defects.
  • Returns within 7 days of delivery for unused products with tags intact.
Do the colors of the product look the same in real life?

We try our best to show accurate colors, but slight variations may occur due to screen settings, lighting during photography, or device display differences.

How do I care for my SVI bag?

Keep away from moisture and direct sunlight; wipe with a soft dry cloth.
Avoid overstuffing and store in a dust bag to maintain shape.

Do you have physical stores?

No, SVI Bags is currently an online-only brand.